Price list
Support Service Fees
Our core value is client's satisfaction & peace of mind ...
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Monday through Friday (8am to 5pm)
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Weekends & Holidays with appointment
I.T & Networking
Network Assessment (Consultation)
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On-Site .......................................... $125.00 / hr
In shop & remote ......................... $99.00 / hr
Over the phone ............................. $99.00 / hr
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Excludes Materials & Taxes
Telecom
Audio/Video
Surveillance
On-Site .......................................... $99.00 / hr
Installation Assistant ................. $75.00 / hr
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Excludes Materials & Taxes
Software solutions
Remote backup services
Managed IT Services
Please Inquire:
- Software solutions are project base
- Backup solutions depends on your scope of work
- Managed Services includes different packages & applied discounts toward regular charges
Terms:
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Emergency, after hours, weekends .................................... Time & a half
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Major Holidays with appointment .................................... Please Inquire
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Same day cancellation with prior appointment .............. Half hour
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Onsite visit Minimum charge: 1 hour and after that 15 minute increments.
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In shop, remote or over the phone Minimum charge: 15 minute increments.
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Travel time: 1 hour charge for over 30 miles from our Scottsdale location
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Payment term, Under 2 hours payable within 10 days of the invoice.
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Over 2 hours payable in within 30 days of the invoice.
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Dishonored payments (NSF, charge-back etc.) are subject to $35 administrative fee.
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Late payments are subject to collection cost plus interest 2% per month, compounded daily.
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Explanation of Support Services
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Residential Services: Service where computers for personal use are being serviced. This includes residential networking not including parts..
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Home Base Business Services (Non-Server): Any situation in which one is working with 1 or more computers in their residence whose primary use is business related. This includes basic peer-to-peer networks where no server platform is present.
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Commercial Services (Server): Any situation in which a machine running a server platform is present.
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Follow-up Service: A Follow up call is any call performed within 30 days of a pervious call on the same machine(s). This call is billed in half hour increments at the rate of the previous call.
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Warranty Service: Warranty service is service performed, when a pervious call's original agenda wasn't successfully completed or in the course of a previous service other components in the machine or machines were damaged. Warranty service only extends to the length of the original call and is only available within 7 days of any software repair and 30 days of any hardware repair. Hardware warranties only apply to hardware provided by VirtuMation within 30 days of the invoice and after that by the manufacturer, unless indicated otherwise in the invoice. In the event service required beyond the Warranty Service extends past the length of the original call, the call is then billed at the Service rate. Initial Warranty service is always be provided by the technician assigned to the previous call, unless customer requests otherwise.
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